By Dominic Perera and Jamien Boulton
Due to the recent COVID-19 global pandemic many countries have implemented a work from home policy in order to maximize social distancing.
As a country which has taken some of the best preventative measures in curtailing the spread of the virus so far, Sri Lankans too has adopted a work from home policy in order to maximize efficiency and output in these trying times.
This transition brings about a host of challenges for professionals in all industries. It can be argued that the professionals who face the biggest challenge are those who are engaged in client servicing.
But, as with any obstacle there are always methods of overcoming it. Apart from a disciplined routine which is of paramount importance, the following can be adhered to in order to preserve those valuable business relationships.
Uphold Standards
Always stick to the standards to which the client/customer has become accustomed to, no matter what obstacles the situation may present. Taking this into account.
Plan Ahead
Take a proactive approach towards what can be done in the future while accounting for the situation at hand. Follow up regularly on projects as well as business items and always let the client know that they can count on you.
Empathize with the client/customer
Try to see things from their point of view, this will help you to make realistic and effective plans for the future. To do this it is important to keep in touch with your clientele as a flow of ideas and opinions can help everyone.
Be up to date with information and trends
Another important aspect for client servicing in a time of crisis is to be aware of the latest information regarding the situation around you, so that you can in turn update and advise your clientele.
Although the information around you can seem overwhelming at times it is vital to be:
Optimistic yet Realistic
Unexpected situations can bring in unexpected opportunities, it is your duty to explore all avenues and take a practical approach in order to gain maximum leverage for yourself as well as your clientele.
Although the current situation can be hazardous for businesses, it has been said that necessity is the father of innovation. Therefore, is the duty of those businesses and those involved with it to overcome these circumstances in order to not only help themselves but also help the country and the economy as a whole recover from this setback and come back stronger than ever before.
Dominic leads Clients Servicing and Jamien Boulton is an Executive in PR focusing on New Business and International Business at PR Wire
